Student Remote Participation Guide

Roosevelt University is committed to ensuring students remain connected to courses and learning resources while participating remotely. This page provides students with information and tools to assist in participation in courses via Zoom and Blackboard.

We are aware that the move to online learning may be difficult for some students. If you don’t have access to the technology needed to start online classes or are experiencing some other hardship related to COVID-19, please fill out the Laker Grant Request Form, and someone from the Dean of Students Office will reach out to you to support you in this transition.

How to Prepare

  • Review your syllabi for instructor communication or instructional continuity plans.
  • Familiarize yourself with any tools your instructor shares.
  • Download the Blackboard app. Apps are available for both iOS and Android devices.
  • Check on assignment due dates and make sure you understand how you are supposed to turn assignments in. If the instructor asks you to turn in assignments online in Blackboard, review the Student Resources for Using Blackboard.
  • Check your bandwidth and Wi-Fi coverage in your residence. If watching videos or taking part in a web conference is difficult, you may need to notify your instructor.
  • During the COVID-19 pandemic, companies like Comcast are offering free or discounted internet access. Please check their websites for additional information. Here is a link for the Comcast offering –

When Courses Are Remote

  • Check your email account and your Blackboard course for specific instructions from your instructor.
  • Student Resources for Using Blackboard
  • Check out the Student Blackboard Tutorial. It can be found on the left-hand menu in each of your Blackboard courses.

Get Support

Submit an email ticket to Use your Roosevelt email address and provide specific information (course number, week, exact issue). Providing detailed information will help provide a resolution in a timely manner.


Your instructor may use Zoom to conduct class, offer virtual office hours, etc. Zoom offers 24/7 live support, including national holidays. Your instructor will provide the link to access Zoom meetings.

For the best experience, use a headset with a microphone and connect with computer audio. Enable your computer camera so your classmates and instructor can see you. If you have low bandwidth or experience freezing, try turning off your video.

Check your video and audio prior to your class/meeting.

If you have questions about Zoom, please submit a help desk ticket.

Library Services

  • The library is available for students, faculty, and staff in support of our virtual classes. The online databases are available 24/7. Visit the library website to check out our large database and e-resources collection, Online assistance is available in a variety of formats, see here:
  • The library team has created a webpage with a list of publishers and links that have opened access to their content, including textbooks and ebooks.  The library team will continue to add information to this page as publishers make additional textbooks and ebooks available. a student has a specific publisher/book in mind, they can go the Library website (, and chat with a librarian.

Need Tutoring Help?

Smarthinking offers online tutoring in more than 150 subject areas.

In most subjects, you can get one-on-one homework help in minutes. Prefer to make an appointment, so you can plan questions and prepare for an assignment? Want to leave a question and come back later for your online tutor’s answer? There are flexible options to assist you.

For some advanced subjects, you can drop off a question, or make an appointment for your expert online tutor to give you the undivided time and attention you need.

There is a link on the Blackboard home page. After you log in, click “Launch Smarthinking Online Tutoring.”


If you need accommodations for a documented disability, please contact Adam Wouk, Director of the Learning Commons, at

Adobe Creative Cloud

As a result of campus closure, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access for impacted students and faculty, so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

  1. Visit and use your school credentials to sign in.sign-in screen
  2. If prompted, select Company or School Account and then enter your password. Or provide your credentials in your school’s login screen."select an account" screen
  3. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.creative cload welcome screen

For more information on how to download or install apps, see Download and Install Creative Cloud apps.

For Higher Education students to continue developing skills, Adobe offers free “Daily Creative Challenges”. These are guided projects where participants receive creative prompts and connect with pros, mentors, and other students for feedback and support. Click on the app name to learn more:Photoshop, XD and Illustrator. Also, for inspiration and over-the-shoulder learning, watch pros share their creative process on Adobe Live daily at

For faculty seeking to engage students during campus closures, Adobe has curated resources to help them discover inspiring projects, best practices, and new ideas so they can continue to drive valuable learning in virtual environments. For more information on Adobe’s distance learning resources please click here.

Please visit this HelpX page if you have questions.

Creating Videos for Assignments

Information Technology Solutions has created these videos to help you learn how to record to Zoom, then upload your video to One Drive and finally post your video as an assignment in Blackboard.

View the tutorials here: